Refund policy

100% satisfaction guaranteed.

We stand behind everything we sell. If you're unsatisfied with your Vaucluse Gear purchase, you can return it for a refund within 30 days of the sale. You will be refunded upon receipt of the items you purchased. Customers must cover the shipping cost for returned items.

We’ll take it back provided the item’s condition falls within the following parameters: 

- Item is in new/unused condition.
- Item contains original tags and/or packaging intact (as applicable).
- Item was delivered within the last 30 days.

Please note:

* The shipping cost to send you the package is not refunded.

* There is a flat fee of $2.99 deducted from orders returned for a refund to help cover a portion of our shipping and labor costs. The fee is a minimum of $10 for backpacks.

* No returns or exchanges are accepted for items totaling $10 or under.

* Any items returned without original tags and/or packaging intact will incur a 15% restocking fee.

*No returns or exchanges will be accepted on Liquidation Sale Items or free gift items.

Please return items here:

Vaucluse Gear LLC
16211 N Scottsdale Rd
Suite A6A #205
Scottsdale, AZ 85254

Please include in the return:

[1] the product(s) you wish to return;

[2] all reusable parts included in order (e.g. zip ties). Please note a 15% charge will be incurred if not all the items are included; and 

[3] A note with your name and email address to cross-reference the order with our records. This will help me know how to reimburse you.

Or you can use this link and follow the instructions to notify us of your wish to return items.

Vaucluse Gear purchases of items can be returned by mail with proof of purchase, regardless of whether you bought the item online, in a store, or by phone.

Customers with questions can contact us by clicking here and scrolling to the bottom of the page.

Lifetime guarantee: In the event your gear breaks, we will replace the item free of charge. Please contact us via email for more details and how to swap your defective product with a new one.